" We advise you to first make complaints known to us by sending an e-mail to firstname.lastname@example.org. If this does not lead to a solution, it is possible to register your dispute for mediation through Stichting WebwinkelKeur. From 15 February 2016, it is also possible for consumers in the EU to report complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr . If your complaint is not already being handled elsewhere, you are free to file your complaint via the European Union platform."